Refund and Returns Policy
We hope you will love your order from Goldfinch Glass – every piece is made to order and might feature unique qualities that vary slightly from image shown.
If, for any reason, you are not 100% satisfied with your order, please contact me within 7 days of receiving it, via email. I will request images to illustrate your concern and offer to remedy an issue by replacing the product upon return of the original item. The item will be returned at your expense.
If your item arrives damaged or broken, I will first offer to exchange it for free, upon receipt of photos illustrating the damage. If this is not acceptable I will issue a refund.
This policy lasts for 30 days and no refund or exchange will be offered after this.
Late or missing items
All items take 3-5 days to make and dispatch and I will inform you when they are in transit.
I send items via Royal Mail Second Class as this is the most economical service – please allow 2-3 days for this.
Please inform me if you need it sooner and I will upgrade your postage accordingly.
Please contact me as soon as you are aware that an item is late or missing and I will try to locate the item as soon as possible. If it has not arrived within two weeks of posting it, I will replace the item.
Shipping
We ship to the United Kingdom only.